1. GENERAL RULES
1.1. These Paid Changing Room Service Provision Rules (hereinafter referred to as The rules) establishes the rules for the provision of paid locker room services, the use of the locker room, the rights of visitors and UAB "Klaipėdos arena" (hereinafter referred to as Arena) rights and obligations, limits of liability, procedure for handling lost numbers, unclaimed items and claims.
1.2. The Rules apply to all visitors who use the Arena's paid locker room.
1.3. Before handing over items to the locker room, the visitor confirms that he has read these Rules. The Rules are published on the Arena website and in a visible place near the locker room.
2. SERVICE PROVISION
2.1. The cloakroom service is considered provided from the moment when The visitor hands over the item to the Arena employee, pays the prescribed fee, and the employee hands over the locker room number or other means of identifying the item.
2.2. The price of the paid locker room service is set by the Arena.
2.3. Only one outerwear item is hung on one coat hanger.
2.4. An Arena employee has the right to refuse to accept items whose storage, due to their nature or condition, may pose a risk to human health, safety, Arena property, or the belongings of other visitors.
2.5. We recommend that visitors do not leave money, documents, keys, phones or other valuables in their clothing pockets. The cloakroom service is intended for outerwear. We are not responsible for items left in outerwear.
2.6. The Arena may also refuse to accept items whose dimensions or condition objectively prevent them from being safely stored in the locker room.
3. VISITOR'S DUTIES
3.1. The visitor must:
3.1.1. pay the prescribed fee;
3.1.2. keep the issued number;
3.1.3. pick up items before the end of the Arena's working hours;
3.1.4. immediately inform the employee about the lost number;
3.1.5. cooperate in identifying items belonging to him.
4. ROOM NUMBERS
4.1. The locker room number is the property of the Arena.
4.2. The locker room number is the property of the Arena.
4.3. If the visitor loses their number, they must immediately inform an Arena employee.
4.4. For a visitor who has lost their Locker Room number, the outerwear will be returned only after all Visitors have left the Arena, upon signing the relevant document, which records the loss and/or theft of the Locker Room number, the return of the Visitor's Outerwear and the details of the money transfer-receipt act;
4.5. Before returning an item, the employee has the right to ask the visitor to provide information that allows him to reasonably determine his right to collect a specific item (e.g., describe the item, its contents or other identifying features). If necessary in a particular case, the employee may ask for a personal identification document, but copies of it are not made, except when permitted or required by law.
4.6. If the number is lost, the visitor must pay the established fee.
5. ARENA RESPONSIBILITY
5.1. Arena is responsible for the storage of accepted items in accordance with the procedure established by the Civil Code of the Republic of Lithuania.
5.2.1. Arena is not responsible for:
5.2.2. defects in the items that existed before their transfer;
5.2.3. items that were left in outerwear, regardless of clause 2.5 of these rules.
5.2.4. damage caused by force majeure circumstances.
5.3. Arena does not limit or exempt itself from liability in cases where such limitation of liability would be invalid under the mandatory provisions of the law of the Republic of Lithuania.
6. PROCESSING OF PERSONAL DATA
6.1. If it is necessary to process the visitor's personal data when examining a claim or deciding on a lost number, they are processed in accordance with the General Data Protection Regulation (EU) 2016/679, the legal acts of the Republic of Lithuania and Arena's privacy policy.
7. COMPLAINTS PROCESSING
7.1. A visitor who believes that his or her rights have been violated may submit a claim to the Arena in writing or by e-mail.
7.2. It is recommended to indicate in the claim: name and surname, contact details, date and time of the incident, description of the circumstances, available evidence (if any).
7.3. Arena examines claims and responds to them in accordance with the procedure established by law.
8. FINAL PROVISIONS
8.1. These Rules are approved by the Arena Director.
8.2. The Arena has the right to change the Rules, informing about the changes by posting them on the Arena website and/or near the locker room.
8.3. The Rules shall enter into force on the date of their approval, unless another date of entry into force is specified in the order of the Director.